Terms of use

Exchange rates and VAT

Prices, VAT and taxes are automatically calculated in euros (€), which may cause price volatility when currency other than euro will be used (the exchange rate is updated daily.) This means that the final purchase price only appears when you have entered your shipping address and specified shipping method.

Dispatch

The price of shipping depends on the shipping method you choose, and how much the package weighs. The final shipping price will appear once you have entered shipping address and chosen shipping method.

Select from the following shipping methods:

Letter Package is the cheapest shipping method but does not include the Track & Trace service

UPS / DHL are a more expensive alternative in which you'll be sent a link by e-mail, so you can trace your package from shipment to you receive it.

 Payment

Vitavivas uses RBS Worldpay payment system for credit card payments. This means that credit card payments  automatically will be withdrawn form your account after payment has completed - regardless of stock status. However, you can also choose to pay by giro and bank transfer at no additional cost.

Vitaviva.com accepts following credit cards:

Visa

Visa Electron

Mastercard

PayPal

American Express

DinersVitaviva uses new and safe technology for Internet payments.

All credit card purchases are made through a secure server and all your bank and credit card information will be encrypted (encoded) when shipped. Only RBS Worldpay who make the money transfer, can view the information. This protection also means that there can never be credited more money from your account than the amount you approved when ordering.

Note for Norwegian Customers

Individuals may import Dietary supplements for private use for a period of 90 days. If this period is exceeded, exceeding products may be confiscated and destroyed by Norwegian customs authority. In such an event, the customer will still be liable for the full order, and will therefore still be charged for it.

If a customer's purchase exceeds NOK 195,- excl. handling and shipping, additional taxes may be added by the Norwegian customs authority.

However, it is possible and legal for a Norwegian customer to send an order to e.g. Sweden and carry the supplements across the border without any additional taxes or restrictions.

Delivery

Orders placed before 2:00 pm are sent the same day provided that the products are in stock. The estimated delivery time by ordinary post to most of Europe is 4-6 days but in some countries such as Greece, Spain, France and Italy it may take up to 14 days.

Privacy Policy

To enable us to process your order we will typically acquire information which includes your name, address, phone number and your e-mail. Your information is stored on servers with limited access that are located in controlled facilities.

We only use your contact information to deliver your products and to contact you regarding your order. We do not share or sell your contact information to third parties, except if required by law. We only store your contact information in Vitaviva.com 's database where they at any time will be handled confidentially.

cookies

Cookies are text files stored on your computer that make it easier for you to surf the Internet. For example, cookies remember your username and your address on websites that you previously used. Vitaviva.com uses cookies to remember your language preference, product views and your customer ID to make it easier for you next time you visit vitaviva.com. Cookies never contain information about your credit card or your password. You can delete stored cookies on your computer at any time.

Returns / Complaint

If you have problems or questions regarding your order, please contact us at viva@vitaviva.com.

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